Frequently Asked Questions About Legal & Account Rights
Contact support via live chat or email and request account closure. We verify your identity, process any outstanding balance to your registered withdrawal method (DANA, OVO, GoPay or QRIS), and flag your account as closed. You can reopen it later by requesting reinstatement; we keep your historical data for five years.
Your funds are held in segregated wallets with our licensed fintech partners who process DANA, OVO, GoPay and QRIS transactions. Each deposit is recorded on your account ledger in real time. If a partner experiences a technical failure, we maintain backup records and can reconcile your balance within 24 hours.
Yes. Go to your account settings, select Legal & Privacy, and click 'Request My Data'. We compile all personal information we hold — name, email, phone, account history, transaction logs — into a single file and email it to you within 14 days.
We use DANA, OVO, GoPay and QRIS for deposits and withdrawals. Each is a licensed fintech provider in Indonesia. Your payment credentials are tokenized and never stored on our servers. Withdrawals are verified against your registered identity before processing.
When you request a withdrawal, we match your identity to your registered payment method and confirm no suspicious activity. Verification takes up to two hours. Once approved, DANA, OVO, GoPay and QRIS typically process within one to five minutes; bank transfers may take up to 24 hours.
We use session cookies for login security and analytics cookies to detect fraud. You can disable analytics cookies in your browser settings without losing access. Disabling session cookies will log you out and prevent login. We do not use cookies for marketing or third-party tracking.
Visit the Legal & Privacy section in your account dashboard to read our terms of service, privacy policy, cookie policy and withdrawal guidelines. You can also contact live chat support to request a copy by email. All documents are available in English for Indonesia players.
